Frequently Asked Questions

We use 100% natural coconut shells in our premium briquette products.

To fill one container, we usually take up to one week.

We are open to your visit. Please feel free to communicate your visit schedule to us. We look forward to your visit and hope to accommodate you.

We can provide samples for free; however, you will be responsible for covering the shipping costs from Indonesia to your destination.

We are categorized as a manufacturer.

To ensure this, we recommend visiting our factory to inspect the products before making the payment. We prioritize transparent transactions to maintain customer trust.

To place an order, you can contact us directly via email or our WhatsApp number. We also have an Instagram account to showcase our business.

For the minimum purchase, we offer our products in quantities of at least one 20-foot container, which is equivalent to 15-18 tons.

We offer private labeling and custom packaging options to accommodate specific size, shape, and quality requirements to match your brand. We also provide packaging design services for you.

For payment, we require a 50% deposit via bank transfer in USD to our Indonesian accounts at BCA or BRI. We will only accept payments through L/C for purchases exceeding 5 containers. After the deposit is received, we will proceed with production. Once production is completed, the boxes will be labeled according to your instructions. Full payment must be made before shipment. After the container is loaded and dispatched, shipping documents will be prepared within 3-5 days, and we will provide photocopies of the B/L and COO. An additional 50% payment is required for sending the original documents via DHL or for telegraphic release.

The shipment will be dispatched from the Port of Tanjung Emas, Semarang, Central Java, Indonesia.

If you cannot find the answer, please contact us.